Privacy Policy

In the course of providing electric vehicle sales, accessory supply, showroom enquiries, and financing assistance, Kritika Micro Foundation collects:

• Identity & Contact Credentials: Name, mobile phone number, WhatsApp contact, postal address, email, and photo identification.
• Statutory RTO Registration Records: Aadhaar Card, Voter Identity Card, PAN Card, electricity bills, and passport photographs required for official commercial vehicle registration under the Motor Vehicles Act.
• Credit & Financing Assessment Data: Bank account statements, credit health history, utility bills, and guarantor information submitted for vehicle financing evaluation with partner lenders (e.g., Chola Finance, Bajaj Finance, or in-house micro credit).
• Vehicle Telemetry & Battery Serial Numbers: Motor serial numbers, battery pack batch identifiers, chassis numbers, warranty card records, and charging cycle logs recorded during service visits.
• Website Interaction Data: IP address, device type, browser specifications, and anonymous showroom enquiry selections recorded on our digital website.

Kritika Micro Foundation processes personal and commercial data solely for the following legitimate purposes:

• Processing pre-bookings, showroom deliveries, and generating tax sale invoices.
• Facilitating statutory commercial E-Rickshaw registration, road tax filing, and fitness certification with the District Transport Office (DTO/RTO).
• Forwarding loan documentation to accredited financing partners (Chola Finance, Bajaj Finance, etc.) with the buyer's written consent.
• Registering battery packs and vehicle powertrains with OEMs for valid warranty protection and factory recall alerts.
• Dispatching shippable accessories (loaders, taxi signs, audio packages) across PAN India with certified logistics carriers.
• Notifying vehicle owners of scheduled servicing, battery maintenance tips, and insurance renewals.

We do not sell, rent, monetize, or publicly disclose customer data. Data is shared strictly on a confidential need-to-know basis with:

• Institutional Financing Partners: Shared only when a customer applies for vehicle credit to enable credit health checks and loan underwriting.
• Government Regulatory Authorities: Regional Transport Offices (DTO/RTO), commercial tax departments, and law enforcement agencies when mandated by statutory Indian law.
• Authorized OEM Manufacturers: For warranty registration, parts validation, and technical recall communications.
• Courier & Logistics Partners: For dispatching tangible accessories and spares to customer addresses nationwide.

All digital records are maintained in secure databases using industry-standard SSL encryption and strict role-based access control. Physical loan dossiers and sale deeds are stored in fire-resistant archives at our registered office in Dhemaji, Assam.

Data is retained for the active operational lifespan of the vehicle or as mandated under Indian tax and motor vehicle regulatory statutory retention limits (typically 7 years following vehicle sale).

Under the Digital Personal Data Protection Act 2023, you have the right to:

• Request a summary of personal data held about you and processing activities.
• Request correction of inaccurate or incomplete contact details or addresses.
• Request erasure of personal data that is no longer required for statutory tax or vehicle warranty compliance.
• Withdraw consent for marketing communications or optional SMS service reminders at any time.